What are Chatbots??
A chatbot is a software application used to conduct customer interactions with companies that will be done without talking to a live person on the company’s end. The only question is what technologies will replace human assistance.
Chatbots may be the answer to this question. There are already plenty of chatbots out there, and users are no longer surprised when they are replied to by a chatbot instead of a living person. What remains to be a problem is the quality of such interaction.
A chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question-Answering system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural language is one of the most typical examples of Natural Language Processing applied in various enterprises’ end-use applications.
As artificial intelligence technologies are rapidly developing, we are already observing positive changes in the quality of chatbots. AI is already here to create qualitatively new front end technologies, so it is up to you whether to jump on the first wagon of this train or wait until you see a bit more proof before you make up your mind.
Why Chatbots are important??
Chatbot applications streamline interactions between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to improve the customer engagement process and operational efficiency by reducing the typical cost of customer service. To be successful, a chatbot solution should be able to effectively perform both of these tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training, and optimizing the chatbot system.
How do chatbots work??
A chatbot works in much the same way as a human manning a help desk. When a customer opens a chat dialogue to ask for assistance, the bot is the medium of responding. So, if a customer typed the question ‘What time does your store open tomorrow morning’, using the information available, the chatbot would immediately respond in the same way as a human would. ‘Our store opens at 9 am tomorrow and closes toward 5 pm have you ever asked Siri or Alexa for a weather update in your area? This is also a chatbot and, using your location, a response can be given, in natural, conversational replies.
Examples of Chatbots
Swelly is probably the most famous Facebook Messenger chatbot. It allows users to pick and choose one of two options, and vote together with the general public.
eBay chatbot is the most advanced e-commerce chatbot out there. And is also the most used! It is built for Google Assistant, which means that you can use it with your Google Home or on your phone. You can ask him to buy anything in the world, at a very low price.
Lyft is the biggest Uber competitor. You can request Lyft on Slack, Messenger, and Alexa. This chatbot shows how an existing service can leverage the chatbot experience as a channel. How much time do you want to invest in order to book your next ride? This chatbot reduces it to almost zero.
Yes Sire is an Alexa game. It is extremely funny: You will play as the lord of your feud. You need to take tough decisions – Yes or No questions. The results are often hilarious and unpredictable.
1-800-Flowers The flower-delivery company has created a Facebook messenger chatbot. The way the company has decided to approach the conversational space is to use it as an engagement channel. Users can order flowers and have them delivered in a breeze. They can also quickly engage with a human from the customer support if they need to.